autoDNA Help Centre

Customer support and payments

where to view the on-line report, VAT invoice, how long it takes to get the report

Customer support and payments

where to view the on-line report, VAT invoice, how long it takes to get the report

When will I have a report?

You will get a report automatically after receiving the payment on your e mail. Depending on the payment method for accounting for payments we need a few minutes upwards.

The report is also available for download in PDF format for 60 days since purchase. In order to download the PDF report, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right-hand corner of the main page. The report will be available for download in “My reports”.

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Where can I view the report?

The report is automatically generated and e-mailed to you as soon as the payment arrives in our account.

The report is also available for download in PDF format for 60 days since purchase. In order to download the PDF report, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right-hand corner of the main page. The report will be available for download in “My reports”.

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Can I download a report I purchased some time ago?

The report is automatically generated and e-mailed to the address you have provided during registration as soon as the payment arrives in our account.

The report is also available for download in PDF format for up to 60 days from purchase. Please note that your report can no longer be downloaded if it has expired.

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Why does the report have more information than it used to?

Please be informed that reports provided by autoDNA.com are constantly updated (please see our Terms and Conditions for more details: https://www.autodna.com/terms-and-conditions) and as such, they tend to expire quickly. Due to the specifics of the product, it is subject to being updated at any time. As a result of the updates, new information which did not use to be included in the report may become available.

In order to receive the newest information available, please purchase the report.

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