autoDNA Help Centre

Welcome to the Help Centre

How can we help you?

Frequently asked questions

How much is a report?

Depending on the report type, prices are as follows:

  • autoDNA Vehicle History Report: 12,90 €
  • autoDNA vehicle history report from USA: 0 €
  • autoDNA vehicle history report from Estonia: 0 €
  • autoDNA vehicle history report from Netherlands: 0 €
  • autoDNA vehicle history report from France: 0 €
  • autoDNA vehicle history report from Belgium: 0 €
  • AutoCheck report: 0 €

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What kind of information I will get from report?

We strongly recommend that you do this every time you want to check a new VIN. Not only can you do this free of charge but it will also tell you what information you can expect to see in the report.

If before purchase in some section(for example Vehicle History) there are no entries, this means that they will not be available after buying the paid version

Checking the vehicle doesn’t only mean explaining its history, mileage and accidents. It also means checking its original configuration, body colour, equipment, target market and a number of other factors.

Do you want more information about our reports? Clik here.

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For which vehicles you can buy report?

You can buy report for all vehicles (e. g. cars, trucks , buses, motorcycles, mopeds) which have a VIN number consisting of 17 characters in accordance with ISO – 3779.

You can find out more about the VIN numbers here.

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How can I pay for a report?

The following methods of payment are available at autoDNA.com:

  • Credit cards
  • Voucher
  • Paypal

In order to pay for the report by bank transfer, please click “Pay now”, choose Dotpay as type of payment, and click “Pay now” again. All the available methods of payment should appear; please choose “Bank transfer”. Once you click “Pay”, the data for bank transfer should appear.

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How can I check vehicle history with autoDNA?

Step 1 - Enter the 17 character VIN in the "enter VIN" field and click "Check VIN".

Step 2 - A page with the availability of information about the vehicle whose VIN you are checking will open.

Step 3 - You decide if you want to buy all available reports for the entered VIN.

Step 4 - You click "Pay Now" in the product basket on the right and you go to the next step.

Step 5 - You log in to the website, e.g. via social login (Facebook, Gmail) or register on the website. You provide the e-mail address to which you will receive the ordered products.

Step 6 - Choose your payment method. After the purchase, you will receive a payment confirmation by e-mail.

Step 7 - You can view the report / reports for the vehicle you are checking online, additionally we send them to the e-mail address provided during registration.

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How long do I have to wait for my report?

You will get a report automatically after receiving the payment on your e mail. Depending on the payment method for accounting for payments we need a few minutes upwards.

You can also download the PDF report within up to 60 days from purchase. In order to do this, please log in to autoDNA.com using the e-mail address provided during registration and choose the icon you will see in the top right-hand corner of the main page. The report is available for download in “My reports” tab.

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