Frequently asked questions
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First Steps
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Before purchasing the report
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Customer support and payments
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autoDNA Vehicle History Reports
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My autoDNA account
How much is a report?
Depending on the report type, prices are as follows:
- autoDNA Vehicle History Report: 19.99 €
- Package of 2 autoDNA Vehicle History Reports: 34.99 € (17.50 € per report, save 4.99 €)
- Package of 3 autoDNA Vehicle History Reports: 46.99 € (15.66 € per report, save 12.98 €)
- autoDNA vehicle history report from USA: 0 €*
*with the purchase of an autoDNA Vehicle History Report
Package validity period: 90 days
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What kind of information I will get from report?
We strongly recommend that you do this every time you want to check a new VIN. Not only can you do this free of charge but it will also tell you what information you can expect to see in the report.
If before purchase in some section(for example Vehicle History) there are no entries, this means that they will not be available after buying the paid version
Checking the vehicle doesn’t only mean explaining its history, mileage and accidents. It also means checking its original configuration, body colour, equipment, target market and a number of other factors.
Do you want more information about our reports? Click here.
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For which vehicles you can buy report?
You can buy report for all vehicles (e. g. cars, trucks , buses, motorcycles, mopeds) which have a VIN number consisting of 17 characters in accordance with ISO – 3779.
You can find out more about the VIN numbers here.
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How can I pay for a report?
The following methods of payment are available at autoDNA.com:
- Credit cards
- Voucher
- Paypal
In order to pay for the report by bank transfer, please click “To checkout”, choose PayU as type of payment, and click “Pay now” again. All the available methods of payment should appear; please choose “Bank transfer”. Once you click “Pay”, the data for bank transfer should appear.
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How can I check vehicle history with autoDNA?
Step 1 - Enter the 17 character VIN in the "enter VIN" field and click "Check VIN".
Step 2 - A page with the availability of information about the vehicle whose VIN you are checking will open.
Step 3 - You decide if you want to buy all available reports for the entered VIN and you can add them to the cart.
Step 4 - You click "To checkout" in the product basket on the right and you go to the next step.
Step 5 - You log in to the website, e.g. via social login (Facebook, Gmail) or register on the website. You provide the e-mail address to which you will receive the ordered products.
Step 6 - Choose your payment method. After the purchase, you will receive a payment confirmation by e-mail.
Step 7 - You can view the report / reports for the vehicle you are checking online, additionally we send them to the e-mail address provided during registration.
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How long do I have to wait for my report?
You will get a report automatically after receiving the payment on your e mail. Depending on the payment method for accounting for payments we need a few minutes upwards.
You can also download the PDF report within up to 60 days from purchase. In order to do this, please log in to autoDNA.com using the e-mail address provided during registration and choose the icon you will see in the top right-hand corner of the main page. The report is available for download in “My reports” tab.
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How to get an invoice?
- via email to the address provided during the purchase
- in your autoDNA account - in the "My Payments" tab
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How much is a report?
Depending on the report type, prices are as follows:
- autoDNA Vehicle History Report: 19.99 €
- Package of 2 autoDNA Vehicle History Reports: 34.99 € (17.50 € per report, save 4.99 €)
- Package of 3 autoDNA Vehicle History Reports: 46.99 € (15.66 € per report, save 12.98 €)
- autoDNA vehicle history report from USA: 0 €*
*with the purchase of an autoDNA Vehicle History Report
Package validity period: 90 days
Thank you for your opinion!
What kind of information I will get from report?
We strongly recommend that you do this every time you want to check a new VIN. Not only can you do this free of charge but it will also tell you what information you can expect to see in the report.
If before purchase in some section(for example Vehicle History) there are no entries, this means that they will not be available after buying the paid version
Checking the vehicle doesn’t only mean explaining its history, mileage and accidents. It also means checking its original configuration, body colour, equipment, target market and a number of other factors.
Do you want more information about our reports? Click here.
Thank you for your opinion!
For which vehicles you can buy report?
You can buy report for all vehicles (e. g. cars, trucks , buses, motorcycles, mopeds) which have a VIN number consisting of 17 characters in accordance with ISO – 3779.
You can find out more about the VIN numbers here.
Thank you for your opinion!
How can I pay for a report?
The following methods of payment are available at autoDNA.com:
- Credit cards
- Voucher
- Paypal
In order to pay for the report by bank transfer, please click “To checkout”, choose PayU as type of payment, and click “Pay now” again. All the available methods of payment should appear; please choose “Bank transfer”. Once you click “Pay”, the data for bank transfer should appear.
Thank you for your opinion!
How can I check vehicle history with autoDNA?
Step 1 - Enter the 17 character VIN in the "enter VIN" field and click "Check VIN".
Step 2 - A page with the availability of information about the vehicle whose VIN you are checking will open.
Step 3 - You decide if you want to buy all available reports for the entered VIN and you can add them to the cart.
Step 4 - You click "To checkout" in the product basket on the right and you go to the next step.
Step 5 - You log in to the website, e.g. via social login (Facebook, Gmail) or register on the website. You provide the e-mail address to which you will receive the ordered products.
Step 6 - Choose your payment method. After the purchase, you will receive a payment confirmation by e-mail.
Step 7 - You can view the report / reports for the vehicle you are checking online, additionally we send them to the e-mail address provided during registration.
Thank you for your opinion!
How long do I have to wait for my report?
You will get a report automatically after receiving the payment on your e mail. Depending on the payment method for accounting for payments we need a few minutes upwards.
You can also download the PDF report within up to 60 days from purchase. In order to do this, please log in to autoDNA.com using the e-mail address provided during registration and choose the icon you will see in the top right-hand corner of the main page. The report is available for download in “My reports” tab.
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What does “Please enter a valid VIN number” mean?
You can buy report for all vehicles (e. g. cars, trucks , buses, motorcycles, mopeds) which have a VIN number consisting of 17 characters in accordance with ISO – 3779.
You can find out more about the VIN numbers here.
The „Enter a valid VIN number” alert has most likely appeared because the VIN number you have entered is not compliant with ISO – 3779.
Please double-check the VIN number to make sure it is valid.
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How can I use a discount code?
After clicking on the “To checkout” button, a pop-up window will appear that will show you payment methods available. On the right side of it, you will see the “Do you have a discount code?” option. When you click the option, a form will appear where you will be asked to enter the discount code and confirm it by pressing the “Confirm” button. Acknowledge the Discount codes terms & conditions.
In the basket, you will see the prices updated - click on “Pay now” to order the report.
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How can I use a voucher?
In order to pay using a voucher, please choose promotion code as a payment method, enter the promotion code in the form next to the image of the barcode , and press the “Pay now” button to order the report.
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When will I have a report?
You will get a report automatically after receiving the payment on your e mail. Depending on the payment method for accounting for payments we need a few minutes upwards.
The report is also available for download in PDF format for 60 days since purchase. In order to download the PDF report, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right-hand corner of the main page. The report will be available for download in “My reports”.
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Where can I view the report?
The report is automatically generated and e-mailed to you as soon as the payment arrives in our account.
The report is also available for download in PDF format for 60 days since purchase. In order to download the PDF report, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right-hand corner of the main page. The report will be available for download in “My reports”.
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Can I download a report I purchased some time ago?
The report is automatically generated and e-mailed to the address you have provided during registration as soon as the payment arrives in our account.
The report is also available for download in PDF format for up to 60 days from purchase. Please note that your report can no longer be downloaded if it has expired.
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What should I do when I can see a technical issue notification?
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How to get an invoice?
- via email to the address provided during the purchase
- in your autoDNA account - in the "My Payments" tab
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When will I receive the invoice?
The invoice is generated automatically and delivered within 72 hours of payment being posted by email to the address provided during the purchase and to your autoDNA account, in the My Settlements tab.
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Where can I find the invoice?
You will find the invoice in PDF format in your email inbox used during the purchase of the report - check your inbox and SPAM folder.
Additionally, the invoice is available for download for 60 days from the purchase of the report in My Settlements, on your autoDNA account used during the purchase of the report - log in to your autoDNA account, go to the My Settlements tab and click on the link to the invoice, which will download in PDF format.
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Invoice problem
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Why does the report have more information than it used to?
Please be informed that reports provided by autoDNA.com are constantly updated (please see our Terms and Conditions for more details: https://www.autodna.com/terms-and-conditions) and as such, they tend to expire quickly. Due to the specifics of the product, it is subject to being updated at any time. As a result of the updates, new information which did not use to be included in the report may become available.
In order to receive the newest information available, please purchase the report.
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- autoDNA Vehicle History Report
- Local history of the US vehicle
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autoDNA Vehicle History Report
Find out what: an incorrect VIN number alert and the price provided in the damage history mean, and whether you can see higher resolution photos of the vehicle.
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Local history of the US vehicle
Check out what issued ownership titles are, what „junk” means, the source of information in the report and the difference between a replica, an antique, and a classic.
Can I see photos of the vehicle with a higher resolution?
Please be informed that autoDNA on-line reports include photos in the best resolution available .
Please also note that the on-line report you have in your account will have better quality of photos than what is included in the PDF you have received.
The report is also available for download in PDF format for 60 days since purchase. In order to download the PDF report, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right-hand corner of the main page. The report will be available for download in “My reports”.
You can also use the on-line report to generate the PDF again.
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What does the price provided in damage history mean?
Please be informed that the amount we have quoted is the cost of repairs performed according to the rules of the art , i.e. by an adequately trained person using adequate materials.
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What does the “Incorrect VIN number” alert mean?
Please note that our report presents the result of checking the control digit included in the VIN number.
A number of manufacturers prepares the VIN number based on ISO and includes information on the control digit in it.
In such cases, it is possible for us to verify if the control digit is valid. This, in turn, allows us to verify if the VIN and vehicle marking are valid.
The message which says the VIN is invalid doesn’t mean that the number is falsified; we are only suggesting that the VIN should be verified with the institutions who can tell you more.
Please also make sure you haven’t mistyped the VIN.
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What are the sources of information included in the reports?
The data shared by autoDNA via the vehicle history reports is obtained from many reliable sources. The data in the autoDNA reports originates from 26+ countries in Europe and North America, from more than 50.000 different institutions providing services in the sector or for the automotive sector. The most important ones are car dealers, auto repair shops, motor vehicle inspection stations, financial institutions, state administrations, stolen vehicle associations and evidences, the police, disassembly stations and car lots among others. At the same time, you need to keep in mind that a part of the mentioned entities provides data in a confidential and anonymous manner.
The autoDNA Vehicle History Reports constitute the most complete source of information about over 500 million of used vehicles in Europe and in the world. Every autoDNA Vehicle History Report might contain lots of valuable information about a used car and its history, and the databases used store billions of records.
Before purchasing a used vehicle, not only do we recommend obtaining the autoDNA Vehicle History Report from the seller, but also taking a test drive, as well as having an obligatory thorough vehicle inspection done by an authorised auto mechanic or a specialised vehicle service centre.
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What does “approved conditionally” mean?
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What does “total loss reported” mean?
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What is the source of information in the report?
The autoDNA Vehicle History Report for USA vehicles is created based on the business rules of AUTODNA Sp. z o.o. The sources include the NMVTIS (National Motor Vehicle Title Information System) which gathers information from insurance companies and vehicle dismantling shops as per the federal law. Additionally, you will see the sources of information for certain entries provided next to them.
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What do the entries in the report mean?
The US traffic regulations differ from the European ones, which means that some of the terms used in the autoDNA Vehicle History Report for USA Vehicles may be difficult to understand.
You can find some of the definitions here www.autodna.com/sample-reports/vehicle-history-usa/usa-glossary
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What are the issued ownership titles?
This section includes a history of all vehicle ownership titles (the documents which determine the ownership of the vehicle). It is worth remembering that a new ownership title is issued whenever the vehicle user changes in the USA.
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What is the difference between a replica, an antique and a classic?
A replica - is a vehicle made to reproduce another vehicle manufactured in a given year by a given manufacturer.
An antique - vehicle is a vehicle manufactured over 50 years ago
A classic vehicle - is a vehicle manufactured over 20 years ago which also meets other state specific criteria
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What does junk mean?
“Junk” means that the vehicle is to be dismantled and turned into junk or spare parts; it can never be registered or driven again. If this entry has been provided for the vehicle, you will find it in the “vehicle damage” subsection of the “ownership title entries” section.
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How do I set up an account with autoDNA?
After you have selected the products available for the VIN you provided which you would like to purchase, please click the “To checkout” button at the right side of the page. An autoDNA log in window will appear.
Please tick ”I am a new customer”, provide your e-mail address and create a password. Acknowledge the displayed terms and conditions.
Please click “Continue” and your autoDNA.com account will be created.
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Forgotten the password?
You can reset an autoDNA password by clicking the drop-down list in the top right corner of the page. There is a “Forgot your password?” button available below “Sign in with Google”; please click it and follow the instructions you will see.
A new password will be sent to the provided e-mail address.
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How do I delete my autoDNA account?
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Where can I view the online report?
You can view the report on-line for up to 60 days since purchase. In order to access it, please log in to autoDNA.com using the e-mail address provided during registration. Please choose the icon you will see in the top right corner of the screen. The report is available on-line in “My reports".
You can also use the on-line report to generate the PDF again.
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